Where are your products made?
Our products are all handmade in the Philippines.
How do I care for a Kubo piece?
Please see our Care Instructions page or individual product pages for specific instructions on how to care for your product.
Where is Kubo based?
Our business is located in Brooklyn, NY.
Shipping & Returns
For detailed information, please visit our Shipping & Returns page.
Orders & Payments
What types of payment do you accept?
We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using PayPal.
Can I make a custom order?
We can accomodate custom orders on some of the pieces that we have. If you would like to order an item in another color or size not listed on the website, please contact us at firstname.lastname@example.org. Please keep in mind that each piece is made by hand and it will take between 8-10 weeks for a custom order to be fulfilled.
Custom orders must be paid for in advance and all sales are final. All custom order items are specially made to order, and custom orders can not be canceled once they have been placed.
Do you have a brick and mortar location?
We are currently only available online. However, we do join some seasonal pop-up shops and events. You may stay updated on where we will be by following us on Facebook and Instagram and subscribing to our newsletter.
If you are in the NYC area and would like to see an item in person, you may contact us at email@example.com to set an appointment to visit our office located in Brooklyn.